Flipkart, Amazon bank on Hindi apps to tap the next 20 crore users

E-commerce major Flipkart recently launched its Hindi interface, allowing for its products across platforms (website and app) to be browsed in the language. Amazon, too, now offers Hindi browsing options on its website and iOS app; last year, the global e-commerce behemoth had introduced Hindi on its mobile site and Android app. These efforts are an attempt to capture the next 200 million users.

(Image Source: Financial Express)

Experts say the vernacular market in the country presents a massive opportunity for e-commerce players. As per a recently released report by RedSeer Consulting, there are 530 million internet users in India, of which 260 million users are ‘monetizable’. The report says a large share of this audience, 80% or about 210 million, prefers content in vernacular languages and are likely to drive the growth of consumer internet, with $300 billion in annual spending power. However, sustained efforts beyond just providing language options will be the name of the game, say experts.

After having introduced its Hindi interface, Flipkart is now gearing up to introduce audio-guided navigation on its platform to help new users on the platform. “We started with Hindi and the plan is to go ahead with other languages as well in the future. Within a year, we plan to introduce southern languages on our platform,” says a Flipkart spokesperson. Experts say Amazon, too, would use audio in some way to tap new users, given that it already has voice technology (Alexa). [Source]

Alexa kitne baje hein?

Only about 10% of India’s 1.3 billion people know English. Yet, that is the only language Amazon’s digital assistant Alexa, which was launched in India two years ago, understands in the nation. That is changing today.

The e-commerce giant informed that Alexa now supports Hindi, a language spoken by roughly half a billion people in India, as the company looks to expand its reach in the nation. Bringing support for Hindi to Alexa was in the works for more than a year, noting the unique contextual, cultural and content-related challenges that Hindi implementation posed.

Users can now ask Alexa their questions in Hindi, and the digital assistant will be able to respond in the same language. The feature, which will begin rolling out through a software update to Alexa devices starting today, currently only supports one voice type for Hindi. (For English, Alexa offers multiple voice types.) Watch the video to see her in action (Source: Quint).

In the months to come, Amazon said it plans to add support for multilingual households, which will enable members of the family to interact with Alexa in the language they each prefer. Amazon last year introduced support for Hindi language on its apps and website. It has seen Hindi usage grow on the site and app by six times in recent months, he said. [Source]